Cancellation request
Customers can request cancellation through the account or commercial support channel. The effective date follows the signed agreement or current billing period.
Refund and Cancellation Policy.
How Limvero handles subscription cancellation, refund review, provider fees and restaurant data offboarding.
Cancellation
Cancellation rules protect restaurant continuity and give operators time to export data before offboarding.
Data export before offboarding
Restaurants should export tenant data before final offboarding. Export snapshots and deletion requests are handled through authenticated platform workflows.
Access after cancellation
Access may continue through the paid period or agreed offboarding window, then be restricted, suspended or scheduled for deletion according to contract terms.
Provider accounts
Cancelling Limvero does not automatically cancel acquiring, fiscal, delivery, hardware, SMS, hosting or other third-party provider agreements.
Refunds
Subscription refund review is separate from restaurant guest refunds processed inside POS workflows.
Subscription refunds
Subscription refunds are reviewed case by case for duplicate charges, billing errors or agreed service commitments. Signed terms override this public summary.
Setup and import work
Completed onboarding, menu import, integration setup, training, custom configuration and professional services are generally non-refundable once delivered.
Provider fees
Third-party provider fees are controlled by the provider and are not refunded by Limvero unless a separate written agreement says otherwise.
Restaurant order refunds
Refunds that restaurants issue to their own guests are operational POS/payment workflows and are separate from Limvero subscription refunds.
Suspension and non-payment
Suspension for overdue invoices does not automatically waive unpaid fees. Reactivation can require payment, updated billing details or account review.
Deletion requests
Cancellation, refund review and tenant deletion are separate workflows. Data deletion follows export, retention, legal hold and confirmation requirements.
Before cancellation, customers should review billing terms, export needs, provider accounts and any contracted notice period with Limvero.
Plan a clean restaurant rollout.
Talk through locations, POS devices, kitchen workflow, menu migration, API needs and security review before launch.